Dhaka is home to a reported 4 million slum dwellers spread over 5,000 LICs (UNICEF). Of these, nearly 700,000 slum dwellers in 435 listed LIC areas of Dhaka city are served from the DWASA networks through legal water connections. Recognizing the importance of selecting an optimal WASH service delivery model to reach unserved populations and to optimize existing projects, and considering the dearth of comprehensive comparative research that investigated the feasibility and sustainability of WASH looking at the variety of WASH Services Delivery models for LICs that are being used in Dhaka city, this study was commissioned to LightCastle Partners (LCP) by the DWASA-VEI Water Operators Partnership (WOP2).
With the objective to identify the relative strengths and weaknesses of seven identified operational WASH service delivery models in Dhaka, this study had adopted a mixed-methods research approach in order to map existing service delivery models, consult stakeholders, analyze model performance and make recommendations to WASH sector stakeholders. In the course of the research, LIC residents were surveyed and interviewed, qualitative interviews were conducted with local water service providers and community leaders within seven selected LICs, in addition to conducting Key Informant Interviews with prominent institutional stakeholders.